Application Analyst (Maximo)

Description

Job Description

This position is responsible for supporting the company’s primary supply chain applications, IBM Maximo v7.5 and IBM Emptoris v9.5. Responsibility for supporting secondary applications in the supply chain portfolio including AFS Warehouse Management System (WMS), Interpro EZMaxMobile, SCOTT (custom front-end for AdTrav’s RezDesk), and other in-house applications is on an as needed basis. This position resides in the Maximo Center of Excellence (COE) which reports up through the Technology Organization (TO).

Support responsibilities for this position are comprised of the following:

• Providing customer facing front-line production support for incidents including “how to” requests, system/integration errors, data management/repair requests, and enhancement requests.

• Triage and prioritization of incidents based on business impact

• Resolution or dispatch of incidents based on incident type/prioritization and resource availability

• Escalation of enhancement requests to management and business process teams for review

• Identification and escalation of trending end user support issues for public communication and management review

• Categorization and escalation of repetitive/recurring incidents for root cause analysis and remediation

• Collaborating with external software vendors and internal support resources (e.g. – TO Service Desk, TO COEs, TO Infrastructure, Database Services, etc.)

• Developing and maintaining documentation pertaining to common support responsibilities and tasks

• Staying abreast of emerging needs in our customer’s business and pertinent developments in supported applications.

JOB REQUIREMENTS

Education:

• B.S. or M.S. in a technical field (Computer Science/MIS or Engineering) or equivalent work experience is required

Experience/Knowledge/Skills:

• 2 years of experience with the IBM Maximo 7.5 application or higher is required

• 2 years of experience and familiarity supporting supply chain systems is required

• 2 years of experience providing end-user support to multiple user groups is required

• Proficiency with Microsoft Office tools is required

• 2 years of experience with the software development life cycle is desired

• Knowledge and understanding of supply chain business processes and procedures is desired

• Experience with SQL / PL-SQL is desired

• Experience with BMC Remedy, HP ALM, and HP PPM is desired

• Maximo 7.x Certification is desired

Behavioral Attributes:

• A commitment to safety

• Strong organization skills and attention to detail

• Ability to analyze and document business processes

• Must possess strong problem solving, troubleshooting, and analytical skills

• Strong oral and written communication skills across all organization levels

• Sound business judgment, a customer service focus with ability to effectively support challenging end-users

• Ability to work effectively with both technical and non-technical professionals

• Ability to be effective in a dynamic and sometimes challenging environment

• Ability to effectively manage multiple tasks and responsibilities

• Strong work ethic and effective teaming

WORK LOCATION:

• GA Power Headquarters241 Ralph McGill Blvd. NEAtlanta, GA 30308

REPORTING RELATIONSHIP:

• This position will report to the Maximo COE - IT Supervisor

OTHER:

• Candidate must be available for after-hours support on an as needed basis

• Limited travel required within the Southern Company footprint

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2007438