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CRM Administrator - Economic Development (Database Administrator)

Atlanta, GA

CRM Administrator – Economic Development

Please Note: The skills required/needed for this position are similar to the responsibilities of a Database Administrator

*Currently this is a hybrid CRM Administrator/Research analyst role and provides work backup in the research departments since that department needs additional support. The split of work is approximately 80%/20% (CRM/Research).

This position is based at 75 Fifth Street, Atlanta, GA and as per the current corporate policy, you will be required to be….. IN THE OFFICE….. a minimum of three (3) days per week, currently Monday's, Tuesday's, & Thursday's AND/OR as required.

You MUST have:

1-2 + years PowerBI or related experience, (Creating dashboards in PowerBI. Certification helpful.)

2+ years of Microsoft Dynamics experience or related CRM interfaces such as SalesForce

  • There is no relocation assistance provided for this position.

Other teams in Strategic Solutions ( Engineering ( , Research ( , GIS, ( Marketing )

The CRM position handles all reporting, metrics, goal setting support, management and VP quarterly reporting and strategy reporting for Georgia Power’s Economic Development department.

Work with leadership and staff (ED managers and team members) to determine and develop useful reports and dashboards within Microsoft Dynamics Visual Studio and Power BI.

Year-end and YTD Individual Metric Reports and Dashboards

Hot News

Executive/Management report, Quarterly report, region reports (writing, analysis and design)

Work with Microsoft Dynamics/Hitachi contact to identify processes, tools and analysis which will maximize organizational benefit from the platform, including updates and new tool implementation and taking the system in the cloud.

Create and maintain dashboards to enable executive and management insights regarding the current state of project activity teamwork for report out.

Work with ED teams and leaders to execute administration processes which maximize platform value and productivity through communication, collaboration, and the development and execution of programs, services, and solutions.

Provide ongoing training to leadership and staff on queries, use of CRM and proper entry requirements.

Automate current processes for quarterly reporting and other reporting.

Inform leadership and staff of ongoing trends and new business development opportunities.

Provide executives and leadership support on metric PowerPoints for Economic Development.

Support as backup for the Research Department to provide research reports and requests as required for prospects looking to relocate or expand to Georgia.


Must have previously worked with a CRM solution in a challenging environment and shown success.

Experience with the administration of Microsoft Dynamics or similar CRM platform required.

Strong proficiency of PowerBI required and experience creating dashboards in PowerBI. PowerBI Certification helpful.

Capable of collecting and defining business requirements and architecting a technical solution design for implementation that covers all aspects of the requirements.

Strong data analytical, configuration\administrations skills, development a plus. For example, database knowledge, experience with different DBMS, and SQL expertise would be beneficial.

Understanding of business processes and ability to translate business requirements into application functionality.

Must be a go-getter and enthusiast who thrives on working in a fast-paced, dynamic environment.

Strong team player with service-oriented attitude and customer focus (people person).

Experience in all project cycle phases with technical teams and multiple lines of business users.

Project management skills a plus.

Experience with workflow tools.


Organized: Make and meet commitments while also being able to prioritize and multi-task effectively.

Team-Oriented: Willing to help on projects that drive the company forward regardless of whether they are your responsibility or not.

Entrepreneurial: Able to wear many hats and thrive in scenarios where you are given a great deal of responsibility and lots of independence.

Passionate: Demonstrate curiosity, drive, and a willingness to learn.


Bachelor’s degree in Computer Science, Data Analytics, Business Administration, Finance or equivalent education discipline.

1-2 + years PowerBI experience, creating dashboards in PowerBI. Certification helpful.

2+ years of Microsoft Dynamics experience or related CRM interfaces such as SalesForce

Experience in all project cycle phases with technical teams and multiple lines of business users.

Proficient in MS Word, Power Point, Excel, and PowerPoint, Adobe.

Strong written and verbal communication skills.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit and connect with the Company on Facebook (, Twitter ( and Instagram (

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 4284

Job Category: Communications & External Affairs

Job Schedule: Full time

Company: Georgia Power


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