Southern Company Director, Claims & Leave Management in Atlanta, Georgia

Director, Claims & Leave Management


Job Summary:

The purpose of this position is to direct and oversee all aspects of the operations of Southern Company Gas Claims and Leave Management Department.

Business Acumen

  • Develop the vision, policies and goals for the Southern Company Gas claims and leave management department

  • Responsible for all aspects of hiring, training, promoting, and performance management of the claims department

  • Responsible for the department budget

  • Responsible for ensuring that all claims processing is conducted within company established guidelines and according to best practices

  • Identify opportunities and trends for improvements in claims administration

  • Ensure compliance with relevant federal, state and company guidelines including submission of required reporting

  • Responsible for developing and reporting loss information to business units and excess carriers

  • Manage TPA vendors in jurisdictions where the company is not self-administered


  • Effectively lead claims department to maximize efficiency and foster productive partnerships with business units

  • Responsible for developing team members to maximize their abilities and achieve department goals

  • Collaborate with various business units to reduce claims volume and expense through early intervention techniques and training

  • Partner with human resources, legal and other business units to assist with issues regarding ADA, FMLA and return to work

  • Develop and manage relationships with outside vendors for both claims and leave management to ensure they meet performance goals and provide quality and cost-effective service

  • Stay abreast of industry developments by participating in state and industry sponsored organizations

Driving Results

  • Effectively and measurably implement the vision, polices and goals for the claims department

  • Demonstrates leadership within team and with business to meet internal and external objectives

  • Deliver high quality work product and services that meet the needs and requirements of internal and external customers, while maintaining productivity and budget

  • Ability to prioritize and orchestrate multiple activities at once to accomplish a goal

  • Ability to identify and marshal resources to achieve department and business objectives

  • Demonstrates accountability for self and team

Functional Expertise

  • Experience managing a claims department

  • Advanced knowledge of insurance administration and claims management of both casualty and workers’ compensation claims

  • Experience administering leave management policies

  • Strong negotiations and decision-making ability

  • Excellent analytical and communication skills

  • Proficient in the use of computers and company standard software including Excel, Microsoft Office, Risk Master and Business Objects

  • Initiates self-learning to improve and expand skill set

Education, Certifications/Licenses:


  • Bachelor’s Degree


  • CPCU

  • Active Georgia liability adjuster’s license

  • Associate in Claims

  • Associate in Risk Management

Related Work Experience:


  • Minimum 5 years of experience managing a claims department

  • Minimum 10-15 years of experience adjusting workers’ compensation and liability claims


  • Experience managing a self-insured, self-administered corporate claims department

  • Experience administering leave management policies

Specific Skills & Knowledge:


  • Knowledge of workers’ compensation and tort rules for Georgia, Illinois, Florida, Virginia, Tennessee, Texas, California

  • Knowledge of FMLA, ADA and HIPAA laws

Working Conditions/Physical Requirements:

• Keyboarding = Constant 67-100%

• Travel = Occasional 25-33%

• On-call = While not on call, must be available in the evenings and weekends in case of emergencies to provide claims support to company

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Legal & Compliance

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: GAS2001256