Southern Company Enterprise Planning and Strategic Support Manager in Atlanta, Georgia

Enterprise Planning and Strategic Support Manager


Enterprise Planning and Strategic Support Manager

Job Summary

The Enterprise Planning and Strategic Support Leader is responsible for designing and implementing Customer Services’ strategy and technology solutions throughout Georgia Power. Responsibilities include Systems & Support (Customer Service System – CSS changes, enhancements, and processes) Training and Workforce Development, Executive Customer Relations, Quality, and project analysts for strategy development and execution.

Primary Responsibilities:

  • Lead and influence a diverse workforce to include Systems & Support, Training and Workforce Planning, Executive Customer Relations, Quality and Project Analysts

  • Lead ideation, business case development, and project implementation for Customer Service strategy and technology plans

  • Drive efforts to improve and enhance overall customer experience to achieve top quartile performance on key business indicators

  • Lead the daily technology operations including spend, technical architecture, vendor contracts, application development and testing, and other technical components used to deliver solutions to GPC employees and customers

  • Engage and participate as appropriate with system customer committees: Channel Review Team, e-Liaison Team, Channel Management Team, and the Southern Customer Leadership Team

  • Translate potential strategic opportunities from data analysis into actionable strategic projects

  • Ensure channel optimization and prioritize spend to maximize customer satisfaction, revenue growth and create efficiencies

Job Requirements:

  • Bachelor’s degree in computer science, technology, marketing, engineering or business discipline preferred

  • Demonstrated ability to lead, motivate and develop employees as future leaders. Ability to attract top talent and build high performing teams

  • Recognized as an outstanding people manager with the ability to delegate responsibility while building strong leadership teams and high performing organizations

  • Ability to lead and operate in a fast paced, real-time operational environment with changing business dynamics

  • Ability to lead and manage through change. Should be recognized as a change agent

  • Experience establishing and defining a comprehensive technology strategy and roadmap that meets the strategic and operational objectives of the business

  • Experience driving innovative strategy and technology solutions to maximize customer satisfaction, retention, revenue growth while minimizing costs

  • Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations. Industry customer service and marketing experience is desirable

  • Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology

  • Outstanding credibility and demonstrated ability to build strong relationships within the company and industry as well as with vendors/suppliers

  • Demonstrated ability to influence senior-level management and key stakeholders and lead through influence

  • Team player with a collaborative approach to drive solutions for the good of Southern Company

  • Proven ability to drive efficiency through effective technology management

  • Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls and regulatory requirements

  • Demonstrated ability to connect the dots and apply sound business judgment

  • Excellent oral and written communication skills, including the ability to communicate very complex technical topics to various audiences

  • Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments

  • Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions

Subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.

Georgia Power is an investor-owned, tax-paying utility that serves 2.4 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average. With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO) is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Nuclear, Southern Power, SouthernLINC Wireless and Southern Telecom. Southern Company also has a growing competitive generation company. Southern Company brands are known for excellent customer service, high reliability and retail electric prices below the national average. Southern Company is consistently listed among the top U.S. electric service providers in customer satisfaction by the American Customer Satisfaction Index (ACSI).

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.


Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: GPC2006064