Southern Company IT Business Syst Analyst, Sr in Atlanta, Georgia
IT Business Syst Analyst, Sr
This position reports to the Supervisor of SouthStar Applications and has overall responsibility for support and enhancement of the SouthStar applications, websites and web services. The primary purpose of this position is to identify, understand and help improve business issues and processes for all of Retail Energy’s markets. This position will help drive entry into new markets or new acquisitions as well as any other new product or services. The incumbent defines and documents customer needs to produce business requirements and provide functional subject matter expertise for development and customer facing teams. This position provides comprehensive test cases and oversees thorough testing compliant with SouthStar’s business processes. This position will be responsible for production support, developing project plans for projects and tracking and reporting on milestones and status. This position will also be responsible for providing analytical support for measuring operational improvements. This position will validate and improve customer requirements by verifying adherence to required functionality in delivered solutions, conducting user acceptance testing, managing customer change requests and providing the customer with ways to improve their processes by effectively using SouthStar's applications. This position will leverage their technical expertise, data expertise, company product knowledge and industry knowledge to provide secure, resilient, and adaptive solutions for the business owners and their customers.
Major Job Responsibilities :
Provide project management support for process improvement projects both in Customer Operations and throughout the Retail Energy segment, including idea conception, implementation and monitoring of results
Manages aspects of the project including research, analysis, documentation, design/development, testing, negotiation, problem resolution, training, status reporting, implementation, deliverables, project closing and post-rollout review/audit
Provide project management support for business and operational readiness related to the Retail Energy segment’s deployment into new markets, acquisitions and system enhancements
Coordinating resources from multiple functional areas in support of project requirements and tracking and reporting on progress of all new markets implementation projects.
Develops and presents project documentation with all project stakeholders.
Develop detailed project plans for implementations and track and report on milestones, dependencies, risks and mitigations.
Provide regular inputs for Customer Operations business and budget planning and assist with the monthly budget process as needed.
Assist in supporting call center, billing and back office operations for all markets as needed.
Serve as the Subject Matter Expert for the Retail Energy application environments.
Serves as company representative and Subject Matter Expert with business resources, strategic technology partners and vendors of products and services.
Resolves quality issues, working across IT and the business as needed.
Ensure compliance with regulatory requirements, audits, and change management controls.
Support system enhancement projects for all markets in the role of Service Quality owner as needed. This includes reviewing and providing feedback on business requirements, functional requirements, test plans, test scenarios, documentation and training materials.
Assist with developing a long term strategy for systems and operations to support continued growth in all existing and new markets.
Maintain knowledge of regulatory requirements and changes across all markets.
Proactively communicate issues, concerns, status or questions to all stakeholders for projects as required in a timely manner.
Provide liaison between Customer Operations, IT, Business Owners, and Vendors to roll out new operational processes and system changes.
Liaise with other Retail Energy segment departments and Vendors to develop and launch new operational processes and process improvements as well as develop and implement system changes and enhancements.
Interact with all levels and departments of the organization such as IT, business owners, and vendors to maintain and update project plans.
Liaise with Call Center(s) and other departments as required, for providing information on new programs and launches as well as updates relating to system/program issues and changes.
Serve as a member of each system’s Project Review Committee and advise the committees on projects timelines and priority.
Provide analytical support in evaluating the Retail Energy segment‘s systems and operations as needed to identify and recommend process improvement opportunities.
Establishes and maintains strong partnerships/working relationships with other areas of IT, SSE, business organizations, external vendors, and suppliers.
Job Requirements :
Bachelor’s Degree in Management Information Systems, Computer Science, Business, or other related field. Advanced degree preferred.
5 years’ experience working with application development methodologies/processes and technologies within the Retail and Commercial Gas business application footprint.
Strong preference given to candidates with experience providing support and maintenance activities with Prime, Safari and Banner systems.
Experience with application development and delivery.
Entrepreneurial focused.Ability to do whatever is needed to get the job done.Big picture view of all processes.
Proven track record of achieving measurable business results working with others, including geographically dispersed teams.
Demonstrated leadership and management skills, including building a strong, results-oriented team.
Extensive understanding of the business areas supported.
Proven analytical skills, problem solving skills, and project management skills.
Strong communication, leadership, organization, and collaboration skills.
Exceptional verbal and written communication skills; ability to communicate positively and professionally with customers, coworkers and vendors
Highly service and results-oriented.
Be highly organized and a good multi-tasker, take charge and know how to lead and be an effective communicator.
Ability to perform metrics creation, implementation, tracking and reporting for operational departments
Experience with operational or system requirements gathering.Specifically, soliciting, documenting and reviewing requirements through to approval with multiple business owners.
Computer literate; strong knowledge of Microsoft Office applications such as Project, Visio, Word, Excel, PowerPoint and Access
Ability to work with IT and manage Retail Energy enhancements by working with end users, defining scope of projects, define cost / benefit justification, define test plan, train end users, and document all processes for successful implementation
Ability to lead by example.
Ability to manage and complete multiple high priority projects and activities with strict time sensitive deadlines.
Ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if located remotely
Ability to coordinate and manage multiple tasks with sensitive timelines
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
SouthStar Energy Services - 817 W. Peachtree St., NW (817AtlantaCODE)
817 W. Peachtree St., NW
Req ID: SCS2007723