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Southern Company Manager,Crisis & Incident Management in Atlanta, Georgia

Manager,Crisis & Incident Management


Job Summary:

The purpose of this position is to manage the Crisis and Incident Management objectives for Southern Company Gas including Emergency Preparedness, Incident Investigations, and Business Continuity programs.

With regards to Crisis Management, the position develops, trains, and executes the Crisis Management plan and Major Incident Support Team plan. These plans include incident specific actions for potential events such as hurricanes, mass outages, pandemics, gas system operations abnormalities, etc. The position coordinates the activities of the Incident Support Team (IST) and the Crisis Management Team (CMT) in real-time and tracks the Company’s performance against the Crisis Management Plan.

With regards to Emergency Preparedness, the position develops and conducts drills and exercises that test all plans and prepares participants for incidents.

With regards to Incident Investigations, the position leads event learning activities by tracking, investigating, and facilitating improvement plans involving incidents and crisis while working with subject matter experts.

With regards to Business Continuity, the position supports the development and maintenance of Business Continuity plans developed by the functional experts. Also, develops and supports alternative communication protocols and methods.

Through these activities, the position, develops liaison with key internal and external groups including Southern Company Enterprise Resilience and counterparts at AGA, SGA, PHMSA, DOT, DHS, OSHA, FEMA or other related agencies.

Education, Certifications/Licenses:


  • BA/BS degree in Engineering, Loss Control, Occupational Safety or other related technical or science degree


Certification in one or more of the following - Professional Engineer, Emergency Management, Safety, Business Continuity, Incident Investigation or equivalent

Related Work Experience:


  • Minimum of 6 years in natural gas operations, safety, and/or engineering experience including handling emergencies


  • Practical experience for field application of Crisis Management and Business Continuity programs

  • Experience training others and speaking to large groups Working knowledge of PHMSA, DOT, DHS, OSHA, FEMA or other related regulations and programs

  • Experience managing crisis, investigating incidents, developing processes and improvements

Specific Skills & Knowledge:


  • Ability to work with all levels of management

  • Ability to conduct confidential and sensitive inquiries

  • Ability to influence others to resolve issues appropriately

  • Ability to work in crisis situations, to work calmly under pressure and to be a logical thinker in ambiguous situations

  • Working knowledge of applicable Federal and State regulations (e.g. DOT, DHS, OSHA)

  • Competency to work independently, to be a self-starter, to be resourceful, and take initiative

  • Ability to understand and analyze legislation and regulation and translate into corporate summaries and policy as needed

  • Strong leadership skills

  • Must be able to work in the field under a variety of weather conditions

  • Strong verbal and written communication skills

  • Knowledge of safe work practices and procedures

  • Strong presentation and team facilitation skills

  • MS Office Suite - intermediate proficiency, ability to learn other databases and technology tools quickly

  • Project management skills

  • Strong organizational and time management skills

Working Conditions/Physical Requirements:

• Travel requirements: Occasional (5-20% travel) to Regular (20-50% travel) Traveler: The incumbent may be required to travel on a regular basis. Trips will likely require air travel and/or overnight stay away from home for one or more nights.

• On-call duties: While not officially on call, must be able to respond to urgent issues when contacted on mobile communication device as issues arise.

• Work environment: The incumbent works in an office environment and may be exposed to varying outdoor weather conditions when working with field operations, conducting drills and exercises, and researching

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Engineering

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)

10 Peachtree Place NE

Atlanta, 30309

Req ID: GAS2003037

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