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Southern Company Network Engineer, Sr in Atlanta, Georgia

Network Engineer, Sr


Network Engineer, Sr (Cisco Collaboration)

We are seeking a Cisco Collaboration Engineer to work at our Atlanta, GA Office. The Engineer will be given a high degree of autonomy in daily operations and activities to support VoIP infrastructure solutions in a multi-location and multi CUCM cluster environment. This role will have oversight, administration, and troubleshooting of telecommunication equipment, LAN/WAN protocols and circuit provisioning. The incumbent must become acclimated to the company’s applications, telecommunication systems, VoIP integration, and is able to manage changes within the environment and its effect to related cross-project initiatives.


The primary responsibility for this role is supporting large telephony infrastructure, including designing, installing, troubleshooting, administrating, maintaining enterprise-scale Cisco CUCM solutions, Cisco Media Gateways (SIP, PRI, POTS), Cisco Telepresence VCS and VCS Expressways, and SBC / CUBE Routers (SIP Trunks).

  • Excellent working knowledge of Cisco CUCM 11.X, UCCX, CUC, IM&P, Telepresence and Expressway, configuration, and operation, including additional 3rd party products that integrate with Cisco solutions.

  • Excellent working knowledge and experience with Voice Gateways routers, VG224/310, SIP, CUBE, Collaboration- Jabber, Video, FXO/FXS analog ports, etc.

  • Excellent working knowledge of network systems such as TCP/IP, OSPF, VLAN, Spanning Tree, SNMP, RADIUS, DNS/DHCP, SIP, MGCP and VoIP protocols.

  • Excellent working knowledge of Cisco UCS, VMware, vSphere, Windows and UNIX/Linux.

  • Ability to work with or become immerse in Cisco Routers & Switches (stacking), Nexus 7K & 5K, Cisco ISR/ASR.

  • Must have in-depth knowledge debugging experience related to voice communications protocols.

  • Practical knowledge of all cabling technologies associated with the above.

  • Should have working practical knowledge of network monitoring and administrative tools.

  • Effective oral and written communications skills with the ability to convey complex technical issues in business terms.

  • Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal and external groups and customers and exhibit positive influence at all levels.

  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations

  • Ability to work independently.

  • Strong customer support skills.

Duties & Responsibilities :

The Cisco Collaboration Engineer will provide advanced level enterprise wide VOIP services and support; this includes but not limited to product design, recommendations, evaluations, testing, troubleshooting, and configuration/implementation duties. We are seeking a self-motivated Engineer that will proactively seek out deficiencies and/or tasks to maintain operational efficiency.

  • The primary responsibility is the engineering, maintenance, and support of Cisco Unified Communications platform across an enterprise environment.

  • Resolve Cisco UC Manager 11.x problems through research, installation and customization, network administration, and network management support.

  • Implement and maintain all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security)

  • Supports telephony systems infrastructure, hardware, and software, including analysis, planning, provisioning, upgrading and day-to-day operations.

  • Performs support for SIP Gateways, and Cisco CME/SRST Gateways. Perform analysis of Dial plans, call routing, translation patterns, and varies telephony related architecture.

  • Participate in interdepartmental project groups to collaborate on activities, communicate issues, obtain approvals, resolve problems and/or maintain specific level of knowledge pertaining to new developments, and new task efforts.

  • Document engineering standards and proposals or recommendations for voice or network designs and engineering changes.

  • Update Voice/Network Drawings using Microsoft Visio.

  • Maintain strategic relationships with Operating company partners and vendors.

  • Research industry guidance, frameworks, and best practices.

  • Assess emerging network technologies and make recommendations to information technology management.


  • Bachelor’s in computer science or related technology with 10 years of relevant technical experience OR 15 years of voice network related experience.

  • Expert experience providing engineering and/or support for, VoIP, Telephony, Video Teleconferencing and Collaboration and operations in an enterprise environment.

  • Hands on experience with voice applications –Dial Plans, Call Routing, Translation patterns, Voicemail, Recording and Monitoring.

  • Savvy understanding of telephony and network protocols – SIP, T1, PRI, RTP, DNS, DHCP.

  • Cisco certification with experience is a plus (CCVP, CCNP Collab, CCDP)


Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2010085