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Southern Company Product Manager - Customer Engagement, Sales & Marketing Cloud (CIS/MDM Program) - Atlanta, Birmingham, or Gulfport in Atlanta, Georgia

Product Manager - Customer Engagement, Sales & Marketing Cloud (CIS/MDM Program) - Atlanta, Birmingham, or Gulfport

Description

JOB SUMMARY – Product Manager – Customer Engagement Platform, Sales & Marketing Cloud

The location for this position is flexible between Atlanta, Birmingham, or Gulfport and include the corporate HQs in other locations.

The primary responsibility of this Product Manager is to lead the team responsible for defining and delivering the business and functional requirements, as well as and supporting development of the technical requirements for the Customer Engagement Platform, Oracle Sales and Marketing Cloud enterprise applications. This position will oversee the strategy, roadmap, planning, architecture, development and sustainment of the application, integrations, and business processes, in support of and in partnership with multiple business units.

This Product Manager will also be responsible for managing costs, issues and risks within the applications and coordinating and collaborating with leaders across the Customer Information System (CIS) workstreams as well as within the business to ensure successful design, integration, testing, and deployment of the application in alignment with the CIS solution to deliver an enhanced and streamlined customer experience.

This position will have direct and indirect responsibility and project delivery responsibilities for key decisions, to serve as a point of escalation, and to resolve issues across the application teams when issues cannot be resolved at the team level. The Manager will also escalate issues that impact other project teams or require additional business signoff to the corresponding Director.

The Product Manager will have direct reporting and project delivery responsibility for the following teams:

Product Manager

Team(s)

Staff

Customer Engagement Platform (CEP), Sales Cloud, and Marketing Cloud

  • Customer Engagement Platform

  • Sales Cloud

  • Marketing Cloud

  • 3 product owners (shared w/ SCS Digital Strategy Mgr), plus vendor development resources

  • 1 product owners, 3 Business Analysts plus 10 vendor resources

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

  • Bachelor’s degree in Business, MIS, Computer Science, or a related field is required.

  • 5-10 years of experience in the electric utility industry with at least 3-5 years of experience leading cross-functional departments and teams.

  • Applies strong leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of the Customer Engagement functions and related business processes.

  • Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business.

  • Experience establishing and defining a comprehensive strategy and roadmap that meets the strategic and operational objectives of the business.

  • Experience building strong leadership teams and high performing organizations.

  • Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, as well as with vendors/suppliers.

  • Demonstrated ability to influence senior-level management and key stakeholders and lead through influence.

  • Working knowledge and understanding of the Software Development Life Cycle.

  • Experience leading cross-functional teams to drive successful outcomes with complex implementation projects from a business perspective, creating a positive dynamic around change management and workforce optimization.

  • Working knowledge of Functional Design Documents, Technical Design Documents and Requirements Traceability matrices.

  • High degree of initiative and personal ownership.

  • Excellent problem-solving and analytical skills.

  • Excellent presentation and verbal skills.

  • Interpersonal skills and the ability to communicate effectively.

  • Excellent organizational skills and strong attention to detail.

  • Vendor management.

  • Experience with product/application development and/or management, as well as process improvement.

MAJOR JOB RESPONSIBILITIES

  • Strong engagement and coordination with stakeholders, business subject matter experts, technical resources, and third-party vendors to ensure functional and technical requirements translate to the delivered solution.

  • Oversee application compliance with Southern technical and business standards.

  • Identify potential solutions that address platform data preparation needs based on business requirements and coordinate with stakeholders, subject matter experts, and technical resources to deliver.

  • Ensure application delivery strategies align with the Customer Information System (CIS) project goals, strategies, and governance processes.

  • Create and maintain workstream workplans.

  • Lead development and curation of the Sales & Marketing Roadmap, serving as the primary liaison to each assigned operating company to coordinate and support implementation activities.

  • Identify risks and issues for their workstreams.

  • Accountable for the management (budget, schedule, resources, risks/issues, etc.) for the workstreams/applications

  • Serve as a point of escalation for the workstream when issues cannot be resolved at the sub-workstream level.

  • Resolves resource challenges and engages additional resources from the Technology Organization and Business as needed to provide SME assistance or support project activities during peak project times.

  • Maintains leadership engagement and consults/informs leaders across the organization on key decisions that have cross-functional impacts.

  • Model and manage the program consistent with Southern Company’s values - Safety First, Unquestionable Trust, Superior Performance, and Total Commitment

  • Focus on development of team resources to sustain ongoing support once the program is completed and systems are in production. Provide growth opportunities for team members throughout the project to build the next generation of leaders both technical as well as business.

  • Support strategic planning and alignment of Customer Engagement Platform (CEP), Sales Cloud and Marketing Cloud to the other Customer Experience Workstreams (AAP, Service Cloud, and Legacy Remediation) and enterprise efforts to provide a personalized and streamlined customer experience.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com. #LI

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Georgia-Metro Atlanta-Atlanta, Mississippi-Coastal Area-Gulfport, Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Southern Company Gas Headquarters (10Atlanta)

10 Peachtree Place

Atlanta, 30309

MPC Corporate Headquarters - 2992 West Beach Blvd (2992GULFPORT)

2992 West Beach Blvd

Gulfport, 39501

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2010996

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