Southern Company Supervisor, Infrastructure Process, Tools & Automation in Atlanta, Georgia

Supervisor, Infrastructure Process, Tools & Automation



This position is responsible for providing leadership and management for the Infrastructure Process, Tools & Automation department. The department is responsible for overseeing processes that span the Infrastructure Services organization, infrastructure management tools, and infrastructure automation. This includes:

  • Fault monitoring, configuration management, performance management, discovery, topology mapping, and orchestration

  • Specific tools include IBM Netcool, Microsoft System Center Operations Manager, Microsoft System Center Orchestrator, Micro Focus SiteScope, Micro Focus Server Automation, Micro Focus Network Automation, CA Performance Center, Infoblox DDI, Cisco PRIME, GE PulseNet, Megasys Telenium, Nokia SAM, Nokia NSP, Adtran AOE, and internally developed tools

  • Request forms and fulfillment processes, critical situation process, newsletter, websites, documentation, metrics, reporting, and DNS domain registration

This position will be responsible for advancing the organization toward a vision that includes the following:

  • Continue to identify and implement optimizations with existing processes and tools

  • Enable the automatic identification of dependencies and connectivity between components at multiple technology layers, to facilitate service modeling

  • Champion the infrastructure automation vision

  • Provide tools that orchestrate complex activities and reduce manual steps to fulfill requests or resolve issues

  • Accelerate root cause determination by implementing machine learning to identify patterns and correlations in massive volumes of event data

  • Use advanced technologies such as artificial intelligence to predict, prevent, detect, and automatically repair issues, or immediately engage the right groups to resolve

The Infrastructure Process, Tools & Automation leader reports to the Director of Infrastructure Solutions and is responsible for approximately 9-12 IT professionals, predominantly in Atlanta, GA.

Job Requirements

  • Partners very closely with Technology leaders, especially in Infrastructure Services, to ensure that infrastructure process and technology resources are aligned to current and future needs of the business.

  • Drives and manages continuous improvement of organizational responsibilities.

  • Identify and resolve obstacles that prevent the organization from being as effective as it can be

  • Applies strong leadership and broad, strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and business enabler.

  • Drives innovation and leverages technology to create value.

  • Establishes and maintains excellent working relationships and partnerships with senior leadership throughout the enterprise, industry peers and groups, government entities and external vendors and suppliers.

  • Provides leadership for initiatives that improve and optimize infrastructure processes and technologies.

  • Supports the delivery of infrastructure solutions that are common where possible and custom where it counts.

  • Consults with business partners on matters related to the use and implementation of infrastructure processes and technologies.

  • Provides cost-effective management, rationalization and simplification of the company’s infrastructure processes, technologies, systems and projects.

  • Enforces appropriate IT policies, best practices, processes, systems and technology portfolio and lifecycle management, and program and project management.

  • Assesses the impact of infrastructure changes and quantifies the risk in order to ensure the appropriate business decisions are made.

  • Acts as a student of the business and technology, anticipating futures needs and directional shifts in both technology and energy industries.

  • Continuously monitors and evaluates the operating model and supporting organizational design to identify efficiencies and synergies and ensure efficient resource allocation.

  • Creates an organizational budget and manages financial performance.

  • Hires, develops, rewards and retains a highly qualified and diverse team.

  • Creates an environment that fosters accountability, innovation and engagement at all levels.

  • Establishes him/herself as a thought leader and integral part of the Infrastructure Services leadership team.


  • Degree required; BS/BA in Computer Science, Engineering or a related field.

Experience and Knowledge

  • Prior experience in a management or supervisory position is strongly desired but not required. However, proven experience successfully leading teams is required.

  • Substantial knowledge of information technology and technology environments, in one or more of the following areas: telecommunications, networks, servers, storage, application integration and/or cybersecurity.


  • Ability to equip the organization with the appropriate technology, skills and processes to support the transforming industry and business.

  • Exhibits transformational leadership skills with a proven track record of challenging the status quo. Ability to lead and manage through change. Should be recognized as a change agent.

  • Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, as well as with vendors/suppliers.

  • Team player with a collaborative approach to drive solutions for the good of Southern Company.

  • Proven ability to drive efficiency through effective technology management, rationalization and simplification of the company’s technology portfolio, processes, systems and projects.

  • Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls and regulatory requirements.

  • The ability to interpret financial reports, estimate costs, build and manage an organizational budget and apply sound business and financial principles.

  • Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees. Recognized as an outstanding people manager with the ability to delegate responsibility effectively.

  • Excellent verbal and written communication skills.

  • Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.

  • Demonstrated critical, independent thinking; demonstrated ability to conceive and present creative solutions.

  • Flexible, can work under stress with changing direction and with minimal supervision.

  • Self-motivated, takes initiative, is proactive, and habitually removes obstacles for success.


Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2007793