Southern Company Bilingual Customer Care Consultant in McDonough, Georgia

Bilingual Customer Care Consultant

Description

Bilingual Customer Care Consultant - Customer Care Center

Our team of Customer Care Consultants handle more than 15,000 calls a day and are available to assist customers Monday-Friday 7AM-9PM with general inquiries and 24/7 for emergencies. We offer flexible work shifts and some weekends and holiday work are required including storm restoration efforts. We value our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are founded on relationships, trust, empathy and loyalty.

Skill development, coaching and mentoring is paramount to our culture. Our Customer Care Consultants are empowered to be creative and innovative to achieve customer and operational excellence.

As a member of the bilingual team, you will assist both Spanish and English-speaking customers with requests to start, stop or transfer their service, assist with payment options, offer personalized energy related products and services and report emergency situations.

We’re looking for candidates that:

  • Make a personal connection with external and internal customers

  • Have a friendly attitude

  • Exhibit strong decision-making skills

  • Have a “Problem Solving” mindset

  • Possess exceptional verbal and written communication skills in both English and Spanish

  • Resourceful and empathetic

  • Takes personal responsibility for learning and supporting business objectives

In our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to:

  • Process service orders, emergency outages and billing inquiries

  • Initiate transferring and disconnection of electric service

  • Inform customers of Georgia Power efficiency programs

  • Collections

  • Products and Services

As a Spanish-speaking Service Consultant, you will have a unique opportunity to grow your career with one of the Southeast's largest and most well-respected employers. We provide exceptional training programs, a supporting environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.

A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort. If you are committed to creating positive customers interactions, please submit your resume for consideration.

This position requires all candidates take the pre-employment EEI CSR test and Bilingual proficiency exam.

All candidates are subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position .

Georgia Power is an investor-owned, tax-paying utility that serves 2.25 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com at http://www.southerncompany.com/ .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

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Job Field: Customer Service

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-McDonough

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to...): No

Union Covered: No

Work Location(s):

CCC Henry Co Customer Care Ctr - 2500 Patrick Henry Pkwy. (2500MCDONOUGH)

2500 Patrick Henry Pkwy.

McDonough, 30253

Req ID: GPC2006488