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Southern Company End User Analyst in McDonough, Georgia

End User Analyst

Description

End User Analyst

JOB SUMMARY

This position is for a Southern Company Technology Organization (TO) End User Analyst, Sr that will partner with Southern Company Services (SCS) and related operating companies to provide technology consulting to business partners to deliver automated or enhanced technological solutions based on the business partner's personal use of technology. Acts as a SME to educate and train business partners on the use of Southern Company standard products and services. Provides project coordination on technological projects for business partners. Works in conjunction with technology peers to provide a main, centralized point of contact/representative for technology project initiatives. This position supports business partners located at Customer Care Center.

Education

  • Two-year degree in a Technology-related field or equivalent military and/or work experience is required

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field is preferred

Major Responsibilities

  • Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities

  • Partner with the business and other TO departments for incident and problem resolution

  • Provide specialized dedicated technical support as requested by business partners

  • Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively

  • Provide project management, planning, coordination, and/or technical support during project implementations

  • Build effective relationships with key business partners and provide outstanding customer service

  • Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team

  • Consult with business partners to ensure a full understanding of technology costs of TO products and services (for budgeting and billing purposes)

  • Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations

  • Stay abreast of emerging hardware and software technologies

Knowledge, Skills and Abilities

  • Substantial technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems

  • Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations

  • Developed effective working relationships with all levels of employees

  • Customer service focused with the ability to deliver on commitments and deadlines

  • Demonstrated oral and written communication skills

  • Substantial knowledge and understanding of existing and emerging information technologies

  • Knowledge and ability to coordinate work across all functions in TO and share best practices within business units, across business units, and within Southern Company to maximize value and provide consistency in TO operations to customers

  • Ability to learn the business of the partners you support and their local technical environment

  • Ability to manage small local projects using proven concepts to apply technology to business problems

  • Excellent troubleshooting and problem-solving skills

  • Excellent analytical skills

  • Working knowledge of electric/gas utility industry and Southern Company is a plus

Behavioral Attributes

  • Behavior consistent with Southern’s Our Values philosophy – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment

  • Must be proactive, highly motivated, and self-directed

  • Substantial organizational skills and strong customer service orientation

  • Ability to simultaneously manage multiple projects and tasks

  • Must be able to build solid relationships with business partners and work effectively in a dispersed team environment

  • Provide specialized dedicated technical support as requested/needed

  • Partner with Deskside Technicians, Planning Analysts, Data and Voice Engineers/Support and other Technology business units

  • Seek opportunities to learn and transfer knowledge to others

  • Ability to prioritize work and complete assignments with little direction

  • Follows safe work practices

Other Requirements

  • Must be able to pass North American Electric Reliability Corporation (NERC) critical infrastructure protection (CIP) background check and requirements

  • Must be able to pass [SPECIFIC OPERATING COMPANY] background check and requirements [IF RELEVANT, i.e. SOUTHERN NUCLEAR]

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-McDonough

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

CCC Henry Co Customer Care Ctr - 2500 Patrick Henry Pkwy. (2500MCDONOUGH)

2500 Patrick Henry Pkwy.

McDonough, 30253

Req ID: SCS2010078

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