Service Consultant - Sales and Service
Service Consultant - Customer Care Center
Our team of Service Consultants handle more than 15,000 calls a day and assist customers Monday-Friday 7 a.m. – 9 p.m. and provide 24/7 support for emergencies. We offer flexible shifts and some work from home hybrid opportunities. Some weekends and holiday work will be required. Our team is the best in class at helping our customers during major storms. We value our customers and are looking for team members that will deliver solutions to meet their specific energy needs. Our culture is founded on relationships, empathy, and loyalty.
Skill development, coaching and mentoring is also paramount to our culture. So, if you are self-directed and hungry to learn new concepts, then this role will suit you well. Our employees are trusted to be creative and innovative to achieve customer and operational excellence.
On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services and report emergency situations. Simply put, people count on us. If you aren’t 100% reliable and ready to give it your all, this isn’t the job for you.
We’re looking for candidates who are:
Naturally curious and take pride in resolving issues
Kind and efficient
Excited to be a part of a team
Willing to make important decisions
Excellent at figuring out solutions to problems
Empathetic and resourceful
Self-aware and have the drive to take ownership of their career
Dependable to their core and have the tenacity to show up and work hard even when the going is tough
What you’ll be responsible for:
Explaining billing issues and understanding common causes of high bills
Initiating transferring and disconnection of electric service while offering products and services that meet our customers’ needs
Discussing rate options and educating customers about their energy usage
Assisting customers with setting up payment arrangements through our self-serve channels
Diagnosing trouble with electric service and reporting dangerous or hazardous situations
If you think you are tough enough – and kind enough – to deliver excellent customer service to customers with high expectations, apply now. We cannot promise it will be easy. We can promise it will be time well spent. You will gain skills and grow your career with one of the Southeast's largest and most well-respected employers. We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.
To be considered, you must live within a commutable distance to the Customer Care Center located in McDonough, Georgia.
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Customer Service
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-McDonough
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): No
Union Covered: No
CCC Henry Co Customer Care Ctr - 2500 Patrick Henry Pkwy. (2500MCDONOUGH)
2500 Patrick Henry Pkwy.
Req ID: GPC2008887